Refund and Returns Policy

Effective Date: [26/9/2024]

At Durapart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy for details on how we handle returns and refunds.

1. Returns

Our return policy lasts [Insert number] days from the date of purchase. If [Insert number] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging, including any labels, manuals, or accessories.

Non-Returnable Items:

Certain types of items cannot be returned, including:

Custom or personalized products.
Perishable goods.
Items on sale or clearance.

2. Return Process

To initiate a return, please follow these steps:

Contact us at [Insert Email] with your order number and details of the product you wish to return.
We will provide instructions on how to return your item, including the return address.
Pack the item securely and include all original documentation.
Ship the item back to us at your own expense unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

3. Refunds

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert timeframe, e.g., 7-10 business days].

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account or credit card provider as processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email] with proof of the defect or damage, and we will provide further instructions.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

For exchanges, the customer is responsible for paying for their own shipping costs to return the item.